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Frequently Asked Questions

  • How do I know what my bracelet size is?
    To determine your bracelet size, follow these steps... STEP 1: Close your fingers together and bring your thumb to your little finger (pretend that you are putting on a bangle). STEP 2: Using a strip of paper or tape measure, wrap it around your hand at the widest point (here's an example). If you are using a plain strip of paper, mark your size on the paper. Then measure the paper strip with a ruler. The measurement is the circumference of your hand. STEP 3: Head over to Luyolo Bracelet Thin or Chunky and choose the closest circumference to your hand size. Note that cm will give you a more accurate reading…
  • Darn it. My item got a bit soiled. How do I clean it?
    Hand wash gently with a detergent solution and a small brush (eg. toothbrush). Rinse thoroughly and hang to dry.
  • How do I avoid damaging my jewellery?
    While this jewellery piece was handcrafted to be of the highest quality, it is made from textiles and is delicate. Please take care to not exercise, engage in rough activity, shower, sleep in, nor swim when wearing this item. Also, do ensure that the item is removed before putting on and taking off clothing.
  • What is the processing time?
    Processing time is the length of time between when an item is ordered and when it is shipped. Eg. 1-3 business days means it will take 1-3 days to prepare an item for shipping and can ship 1, 2 or 3 day(s) after the date the order was placed Factors that may affect processing time include inventory levels, weekends and public holidays.
  • How quickly do items ship after placing an order?
    We ship within 1-2 business days after payment (weekends not included). Most items on Nomi Handmade are readymade and available to ship on the business day following the date that the order was placed.
  • How long does delivery take one dispatched?
    Delivery within South Africa We deliver nationwide using Aramex. A tracking number and link will be sent to you via email once your order has been dispatched. Major Centres - overnight on weekdays. Remote/Regional Areas - 2-3 business days on weekdays. Delivery Outside of South Africa We ship anywhere in the world via the South African Postal Service. Typically, shipping takes 14-21 business days internationally. Due to unprecedented times, shipping can exceed these time frames. Unfortunately, once the package has been sent, it is out of our hands. Adjusted shipping time - 21-28 business days.
  • How can I track my parcel?
    Tracking is automatically included for shipping on all orders. On dispatch, you will receive an email with a tracking number and a link where you can input it.
  • Can I get a refund?
    Unfortunately, we do not offer refunds. However, we can assist with an exchange.
  • How do I process an exchange?
    If your Nomi Handmade online purchase does not meet your satisfaction, you may return it, unused and in its original packaging, within 7 days of delivery. We will process the exchange and ship the replacement item free of charge. Customers are responsible for the cost of shipping items to Nomi Handmade on all exchanges. To request an exchange, please send an email to thandie(at)nomihandmade(dot)co(dot)za, along with an image of the defective item.
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